Service to Members

US Federal Credit Union strives to offer services designed to improve the economic and social well-being of all members from all socio-economic backgrounds, including our low- and moderate-income members, and return financial value to those who participate in our cooperative. Services that help us achieve these goals include:

• Mortgages
• Free Checking
• Certificates & IRAs
• Consumer Loans (Vehicle/Credit Card/Other)
• Cash-Back Visa Check Card
• Direct Deposit & Payroll Deduction
• Members Financial Services - This program assists our members with financial and retirement planning, investment advice, brokerage services and insurance needs.
• Member Business Relationships
• Convenience Services:
  • 24-hour access to accounts via our surcharge-free automated teller (ATM) network, touch-tone phone (ExpressFone), and personal computer (Internet Branch)
  • Electronic statements, tax-filing, and online credit reports
  • Shared Service Centers
  • Skip-A-Payment loan programs
  • Overdraft Protection plans
• Car Buying Service
• Member Service Center - Fully staffed, our Service Center provides personalized member service by phone, fax and online.
• Volunteer Income Tax Assistance (VITA)
• MEMBERS Prime Club
• Member Surveys - The ultimate measure of our success is member satisfaction.  We conduct regular members surveys, which provide insights into our service ability as well as potential new services and products.
   

• Member Education
• Involvement & Governance
• Diversity
• Commitment to the Credit Union Movement and other Cooperative Activities
• Public Service and Corporate Citizenship